Refund & Cancellation Policy

This policy covers purchases made on AXVerse AI — AI-generation credit packs and paid workspace plans — billed in INR through Razorpay.

1. Credit packs

Credit packs are added to your workspace balance immediately after a successful payment. Because credits can be spent the moment they land, purchases are non-refundable once any part of the pack has been used. If a purchase was charged but credits were not added to your balance due to a technical error on our end, contact us within 7 days and we will add the missing credits or refund the charge.

2. Paid plans (Pro / Agency)

Paid plans are billed monthly and are not currently auto-renewing — you purchase access for the month you pay for. If you were charged in error (duplicate charge, wrong plan selected), contact us within 7 days of the charge for a correction or refund.

3. How to request a refund

Email us via the Contact Us page with your registered email address, the payment reference (from your Razorpay receipt), and a short description of the issue. We aim to respond within 3–5 business days.

4. Approved refunds

Approved refunds are issued to the original payment method via Razorpay and typically reflect within 5–10 business days, depending on your bank or card issuer.