Refund & Cancellation Policy

This policy covers purchases made on AXVERSE AI — AI-generation credit packs and monthly plans — priced in US dollars and charged in Indian rupees (INR) through our payment partners (Cashfree).

1. Credit packs

Credit packs are added to your workspace balance immediately after a successful payment. Because credits can be spent the moment they land, purchases are non-refundable once any part of the pack has been used. If a purchase was charged but credits were not added to your balance due to a technical error on our end, contact us within 7 days and we will add the missing credits or refund the charge.

2. Monthly plans

A monthly plan adds its credits to your workspace balance immediately after a successful payment and is valid for 30 days. Plan credits that are unused at the end of the 30 days expire and are not refunded, and, as with packs, a plan is non-refundable once any of its credits have been used. If a plan was charged but not activated because of a technical error on our end, contact us within 7 days and we will activate it or refund the charge. A plan does not renew automatically unless you turn on auto-pay. With auto-pay you can cancel at any time on the Billing page or in your UPI or banking app; cancelling stops all future charges, and the period already paid for stays available until it ends. Amounts already charged for a period that has started are not refunded. If you were charged after cancelling, or a charge was taken but the plan was not activated, contact us within 7 days with the payment reference and we will correct it or refund the charge.

3. Failed generations

If an AI generation fails or does not complete, the credits it used are returned to your balance automatically. Credits are only spent on generations that start successfully.

4. How to request a refund

Email us via the Contact Us page with your registered email address, the payment reference (from your payment receipt), and a short description of the issue. We aim to respond within 3–5 business days.

5. Approved refunds

Approved refunds are issued to the original payment method through our payment partner and typically reflect within 5–10 business days, depending on your bank or card issuer.